Return & Refund Policy

RETURNS
Our aim is for all our customers to be completely happy with their purchases at CC Homeware but if you wish to return your item please follow the steps below. Returns must be made within 14 days of delivery. 

 

Please note all postage fees are included within the price of the product therefore if a refund is required the postage fee will be deducted from the price paid at point of purchase.

Contact us at cchomewareglos@gmail.com to let us know you wish to return the item. State the reason for your return in your email along with your order number.
Send your item to CC Homeware, 15 Fosse Close, Abbeymead, Gloucester GL4 5EF. We recommend using Parcel2go for the best tracked delivery service.
Ensure you check the item and that it is sent in its original packaging.
Ensure the item is packaged safely as we are unable to refund damaged items.
 

RETURNS TERMS AND CONDITIONS
– Please read carefully

• Returns after 14 days and up to 30 days of delivery will be issued with a credit note.
• As the customer you are responsible for full payment of delivery costs upon return.
• If the item is too large to return we will arrange a collection service upon notification, you can contact us via phone or email cchomewareglos@gmail.com. The cost of collection will be deducted from the cost of refund or credit note.
• The item must arrive in a fully re saleable condition. If the item arrives faulty we will not be able to refund or credit note the item.
• We cannot accept liability for goods lost or damaged in transit and we recommend you get a Certificate of Posting in case we do not receive the goods.
• We cannot offer a refund or credit note for personalised or bespoke items unless they are faulty upon delivery.
• We cannot refund the initial delivery cost only the cost of the item.
• We will issue the refund or credit note once the item has been received within 5 working days.
• If you require further assistance please feel free to contact us via email cchomewareglos@gmail.com

DAMAGED OR FAULTY ITEMS
Firstly we would like to apologise for your faulty or damaged item. Please follow the steps below;
1. Damaged or faulty items must be reported within 48 hours of delivery.
2. Please contact us via email cchomewareglos@gmail.com and include pictures of the faulty item.
3. We will then discuss details of sending out a replacement item or refund.
4. Please ensure you do not return the faulty item until you have contacted us. We will be unable to reimburse your postage costs without full notification.
Please note
If, for any reason, the goods arrive in damaged packaging please do not sign the delivery note that states you have received the goods in a satisfactory condition and do not take delivery of them.